New Staff Information Site
Thanks to Don, there is a new site for general staff information at
At present, content includes Staff Orientations script, Staff Manual, Organizational Chart, and Continuing Education Report. Staff will use the latter function to keep track of their CE activities. As Jud put it, "Reporting your training/ continuing education just got easier! Just click on Staff Training/Continuing Education Report, fill out the form and submit it. This should be done for each instance of training/CE. You might want to keep a shortcut to the form on your desktop as a reminder and for convenience."
Remember, all non-professional staff must complete at least 16 hours of CE per year; those working less than 16 hours per week are encouraged to do as many hours as possible. And speaking of which...
Webjunction's Top Ten Most Popular Webinars
Webjunction is one of the easiest ways to find Continuing Education classes. Here are some which you might find useful while getting in those hours!
Extreme Customer Service, Every Time - Commitment to great customer service goes beyond “service with a smile.” It is a commitment to truly engage and communicate with patrons and to find ways to extend the experience above and beyond their expectations. Building on the success of the Darien Library, whose reputation is known internationally for providing “extreme customer service,” presenter Gretchen Caserotti will provide you with practical and actionable ideas that can help your library, whether small or large, commit to excellent customer service.
Top Ten Skills for Teaching Tech to Patrons - Opportunities to provide training occur every time you help someone with a technology related question, whether it’s one-on-one assistance or in a classroom environment. Making the most of the “teachable moment” involves the right combination of training skills, techniques, and tactics. Technology training is successful when a library patron learns something new and is able to apply it to their life. You don’t need to be a tech expert to learn the practical skills for successful technology training.
eReader Detective: Solving the Case for your Library Patrons - Asking the right questions, tracking clues, and following paths of inquiry are part of the process to support your eReading patrons. With all the combination of eReader devices, file formats, and eContent providers, how can we possibly be prepared for each encounter?
Introduction to Cataloging for Non-Catalogers - This course, aimed at library staff new to cataloging, provides an introduction to the purpose, importance and varieties catalogs. It also provides the learner with a basic orientation to standard cataloging activities.
Basic Web-Based Reference - Web-based, or virtual reference has rapidly become a standard patron service offered by many public libraries. It uses the tools of the internet to extend traditional reference service to the point of need, bringing the service to patron rather than requiring the patron to come in to the library.
Dealing with Angry Patrons - This course is designed to help you improve your skills in dealing effectively with angry customers. It outlines a two-step method for responding to anger, by teaching the staff member to first deal with the patron's feelings, then deal with the person's problem. It includes practice with realistic patron encounters.
Accompanying the Young Reader: Helping the Reader Choose Appropriate Books - This course is designed for teachers, librarians, and parents who are helping beginning readers choose books to read. As professionals we can fine tune this process before it begins, eliminate much of the frustration, and offer the learner appropriate choices that will get them into actually READING books while they still want to, and not after they're too tired to even care anymore!
Having Fun at Work Again - Don't let the pressures of working at the library bring you or your staff down. People want a work environment that is challenging, encourages trial and error, and makes them feel that they matter. It's time to make the workplace exciting again, all throughout the library's culture.
Building a Positive Social Media Presence - Over 70% of adults are now using a social networking site of some kind, and these online interactions can have real-life implications. This course provides guidelines for what should and should not be shared online, how to build social capital and how to put your best foot forward when using social media.
What Would Walt Do? Quality Customer Service for Libraries - Looking for some magic to improve customer service in your library? The Disney Institute on Quality Service has set high standards for creating a quality customer experience and their ideas can be applied at your library.
Zinio E-Magazines!
Yes, we do offer e-magazines for people to check out electronically! If anyone asks, there are two ways to get to the site. One is to go to
- Go to www.bristol-library.org
- Click on Resources
- Click on Find It Virginia
- Click on Popular Magazines
- Register and check out!
Alternately, patrons can
- Go directly to www.finditva.com
- Select Bristol as the nearest library
- Click on Popular Magazines
- Register and check out!
They have a good selection of popular magazines and newspapers, including USA Today, Roanoke Times, Discover, Publishers Weekly, Rolling Stone, Smithsonian, and more. Zinio will send offers for people to subscribe to e magazines, but there is no obligation.
Bristol Gamers
There was a good turnout for the first meeting of the Bristol Gamers! They had people ages 10 to 70 take part. It's open to anyone who wants to come and play board games. We've already had a call or two from folks who want to join. The website is www.meetup.com/leagueofgamers. Those who wish to participate must contact the League through the website first.
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